BW Solar warrants that, subject to the limitations outlined below, the product will, with normal use, and within the original operating specifications, be free from faulty parts, manufacture or workmanship during the warranty periods relevant to the products stated below


Waterboy Solar Water Pump Range - no more than 24 months

• All other Products, including actuators, A/C water pumps, array frames and controllers          - no more than 12 months






1. Warranty Limitations


This warranty is limited to the quality and performance of the products provided, BW Solar shall have no responsibility or liability whatsoever for damages or injury to persons or property, initial or consequential, or for any other losses (including lost profits) resulting from any cause whatsoever arising out of or relating to the installation or commissioning of any product sold.

This warranty does not cover products altered or modified in ANY WAY not authorized in writing by BW Solar.


2. Warranty Performance

This limited warranty is applicable only to Customers who have purchased the above products directly from BW Solar or from an authorized agent of BW Solar. To qualify for this warranty adequate documentation must be presented to prove that the product was purchased from BW Solar or their authorized Agent.

For any claims relating to the WATERBOY range, a SYSTEM REPORT FORM must be returned to BW Solar within 1 Month of the products installation, failure to do so will void this warranty.

Returned products shall become the property of BW Solar. BW Solar shall have the right to deliver a different type of product (performing to the same or better operational functionality as the returned product) if an identical replacement is deemed no longer available or suitable.

All wearing parts of the Pump that are in contact with the pumped liquid, such as rotor, stator, impeller, guide wheel, valves, vanes, bearings, seals etc., are not covered by this warranty. BW Solar Pumps are designed for pumping water potable for humans and animals, not containing solid or long fibred particles larger than sand grains. Max sand content: 50 g/m3, max salt content: 300-500 ppm at max. 30° C. Defects due to pumping other liquids are not covered by this warranty.


Negative head on the pressure side of any BW Solar submersible pump will void warranty of pump and motor. Pumps with a centrifugal pump end require a minimum positive head as specified in the product information sheets.

Any alteration, damaging, removal, or other changes leaving the serial number or identification plate illegible or obscuring the identity and date of production of the product, will void this warranty.

If product has been modified, remanufactured or tampered with in any way the claim will be rejected and sent back at the customer’s / Agents expense. (NO EXCEPTIONS)


3. Costs

 All costs incurred in obtaining warranty are the responsibility of the customer or Agent, including but not limited to, shipping and handling, travel expense, lost time, lost production, or pickup and delivery and return shipment.


4. Agents Responsibility

•The Agent must supply their customer with all documentation relating to installation and warranty and, if installing, must complete and submit the SYSTEM REPORT FORM on behalf of their customer.

•The Agent shall maintain a sufficient inventory of replacement parts to promptly satisfy their after sales service and customer needs.

•The Agent is responsible for any warranty requirements of their customers.

•The Agent must not make any unauthorized modifications or alterations to the product.

•The Agent may not make any warranties on behalf of BW Solar which have not been authorized in writing.


5. Validity

This limited warranty shall be valid from 1 December 2013 and shall apply to the above mentioned BW Solar Products sold to the Customer or Agent from this date, replacing and making void all previous warranties issued by BW Solar.




We recognise the importance of privacy protection. Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below.

The type of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential.

The personal information that we collect on you when you use our public site

We do not collect or use any personal information on visitors to our website, through the use of "cookies" or other software or hardware techniques.

We look at the number of hits the site receives and keep track of the domains from which this site is accessed.

To determine what our users are interested in, we may also look at the top 20 search words used in connecting you to this site.

The names of persons who request information from or about eknowhow by emailing us are added to our database as clients. Each client is given a user name and password and can view and update their personal details used by our company. Clients can also select their areas of interest, enabling them to control the information they receive from eknowhow. Persons who do not wish to receive these communications should notify us by email and their names will be deleted from our client list.

The personal information eknowhow collects when you log onto this site, how we do it and what we do with it

If you log onto the website and read or download information our Internet Service Provider/Hosting Provider, will record your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded. This information is used for statistical and web site development purposes only.

We can also determine if you emailed any articles of interest to a friend using our 'email a friend' functionality. We record the email addresses of these recipients which may be used for our own marketing purposes.

The information collected will be used to send you e-mails when content relevant to your areas of interest are added to the site. The information may also be used to inform you of any forthcoming event that might be of interest to you.

The circumstances under which we disclose information about you

It is our policy not to sell or pass on any personal information that you may have provided to us unless we have your express consent to do so. An exception to this is where eknowhow may be required by law to disclose certain information.

How we handle emails

We will preserve the contents of any e-mail message that you send us if we believe that we have a legal requirement to do so. emails sent to or from eknowhow are routinely monitored for quality control, systems administration and legal compliance purposes.

What to do if you believe the information we hold about you is inaccurate

If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review the relevant information.

How to contact us if you wish to discuss this policy

If you wish to discuss any aspect of this policy please contact us.


The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.


Should you have any further questions please click here to email us.